Welcome to Datang Gaohong Data Centers

This is customer guide for self-service options, customer care contacts, and product and policy information to help you deploy data center operations.

Getting Started

  • Customer Care
    • The Service Desk is the initial point of contact for customer service issues and order placement.
    • Phone: 400.120.9055
    • Email: servicedesk@gaohongidc.cn
  • Customer Success Manager (CSM)
    • Contact your assigned CSM for onboarding activities, account management and issue escalation management.
  • Customer Portal
    • Log in to place cross connect orders, open work visit tickets, get reports and manage interconnections.

Onboarding Information

Products and Policies

Tools and Services

  • Data Center On-Site Tools
    • Information on tools available on-site for free at our data centers.
  • Smart Hands Service
    • Information on our remote management, installation and troubleshooting service of your data center equipment.